When you play at an online casino and win big, you want to cash out. You click withdraw, choose your banking method, and expect to receive your wins in a timely manner. What would you do if you winnings were delayed? How about if the operator tried to offer you a bonus to not withdraw, but instead use the money to play? Operators in New Jersey have been offering bonuses to players for reverse withdrawals recently, a practice that regulators are not happy with.
A Director’s Advisory Bulletin was recently issued by the Division of Gaming Enforcement (DGE) in New Jersey telling operators to be cautious regarding withdrawal offers. The DGE received several complaints from users, stating their payments were taking too long, as much as two weeks to clear.
Operators have also been accused of trying to convince players to reverse their withdrawal request. Staff members are offering bonuses to players in the hopes that they will put their funds back in their account instead of cashing out.
This practice does not fall in line with the state’s responsible gambling principles. The DGE wants to ensure that all operators are acting appropriately. Players should be allowed to withdraw funds without feeling pressured to add the money back for wagering.
The DGE did not reveal which operators received complaints in this manner. The bulletin addressed the industry as a whole, wanting every operator to know how to act when it comes to allowing withdrawals. There is no specific rule that says operators cannot act in this manner, but it goes against the intent of operations.
The DGE wants to see all operators keeping the withdrawal processing times to a minimum. Players should not be encouraged to cancel a request for payment and keep playing with their funds. The DGE now plans to review fully any communications between operators and consumers to ensure the cashout procedures remain in line with policies.